Dispute enquiry

Goodmorning

Can this email be sent through to Tarryn McKerry

I have been trying to dispute the old mutual debit order from August nothing is happening no one is helpful about it I just need my money to reversed back into my account both debit orders, I am very frustrated about this and capitec is not helpful I have had this account from 2012 and if I can't be helped about a dispute I might as well close this account... I would really like to hear from Tarryn by end of day..