Dispute closed, nothing done, R3,209.37

On Monday I noticed that R3,209.31 was pending transfer out of my account, based on an unauthorised transaction completed on Sunday. I phoned Capitec, they cancelled my card and gave me ref. no. ***6. At that stage the transaction was still in process, I was told the transfer would be put on hold- but the transfer still went through.<br> <br> While driving to work this morning I received a missed call from a private number, by the time I got to work I received two SMSes at the same time: the first said I must contact Capitec, the second said my dispute has been closed. <br> <br> I contacted Capitec, they said the dispute is closed and they can't help me. They gave me the number of the Spanish airline (Volotea) my money was transferred to and said I must deal with it myself. I phoned Volotea Airlines, explained what happened, was put through to customer services and waited on hold for 15 minutes. It's a foreign phone number, so I can't wait on hold forever. <br> <br> I don't understand why Capitec phones me on private numbers and doesn't leave messages... except for the SMS to tell me they're closing my dispute.<br> <br> Is there any way that I can get my money back?<br> <br> Thanks