FT
Fezile T
1 reviews | Active since Aug 2023
16 Aug 2023, 14:52
Dispute
I'm so disappointed on Capitec Bank I log a dispute the 28 of July 2023, I was advise that they will refund while they are busy investigating the matter, they never deposit funds in my account. I receive an email that the merchant has process the payment I should receive it within 5-10 working days and ten working days has passed nothing in my account. I haven't receive feedback yet, when I call the contact center they take me pillar to post, To me it seems like you neglect your clients and you don't take our complaint serious
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Capitec Bank's replyOfficial
16 Aug 2023, 15:25Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply16 Aug 2023, 15:25
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank