JN
JOSEPH N
1 reviews | Active since Feb 2012
14 Jun 2021, 14:58
Disprectful Whilst Talking
I called this morning to the Complaints Team to resolve my complaint since the 17th of May 2021 and whilst still speaking the consultant decided to drop the call in my ear. That's utterly disrespectful and not being professional as a complaints handker. For being disrespectful I am requesting that all my debit orders from Different Life be reversed as this was requested by the 17th of May 2021 and no ine also bothered to look at it. So I would like this to be resolved by tomorrow morning and funds in my account the sane day
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
14 Jun 2021, 15:02Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply14 Jun 2021, 15:02
Official
Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
JN
JOSEPH N's updateReviewer Update
14 Jun 2021, 15:07I can't wait for another 40 days for this to be resolved as it's been long overdue so this need to be resolved by tomorrow morning
JN
JOSEPH N's update14 Jun 2021, 15:07
Reviewer Update
I can't wait for another 40 days for this to be resolved as it's been long overdue so this need to be resolved by tomorrow morning
Capitec Bank's replyOfficial
14 Jun 2021, 15:35You will receive feedback from the relevant department.
Best regards,
Capitec Bank's reply14 Jun 2021, 15:35
Official
You will receive feedback from the relevant department.
Best regards,
JN
JOSEPH N's updateReviewer Update
15 Jun 2021, 11:53I'm actually utterly disappointed that I have been told now that I would need to wait another 40 days before my issue could be resolved. I logged my issue on the 17th of May 2021 already and your Complaints Team read the email and didn't respond. I completed the dispute form as requested and it's now your responsibility to make sure that the issue is being resolved by end of business today. I have included the Business Times The Cape Argus The Cape Times The Daily Voice and Kaapse Son of the situation and how you as a bank are treating your customers
So I want an answer by 4pm today
So I want an answer by 4pm today
JN
JOSEPH N's update15 Jun 2021, 11:53
Reviewer Update
I'm actually utterly disappointed that I have been told now that I would need to wait another 40 days before my issue could be resolved. I logged my issue on the 17th of May 2021 already and your Complaints Team read the email and didn't respond. I completed the dispute form as requested and it's now your responsibility to make sure that the issue is being resolved by end of business today. I have included the Business Times The Cape Argus The Cape Times The Daily Voice and Kaapse Son of the situation and how you as a bank are treating your customers
So I want an answer by 4pm today
So I want an answer by 4pm today