Dismally failing to reverse a payment

Absolutely livid And disappointed with the service I’ve received from Capitec. Last night I made a payment of R700 to an incorrect account and called in immediately after realizing. I called to reverse the payment and the consultant took all my information and said they reverse of the transaction can only be done at 7 am. There was no even attempted to reverse it because I called in again at 9am and there was no knowledge of my request to reverse the transaction and the consultant said that the money was no longer in the persons account. I was lead to believe that I would be assisted soon as the bank is able to reverse it but absolutely nothing was done!!!