Dismal service

I went to the Capitec Branch at Walmer Park Port Elizabeth on Saturday the 8th of June to apply for a Loan. What a disappointment I received with the attitude and the service. It was dismal. The lady who was supposed to help me, her name is Michelle, was the most unhelpful unfriendly person at any bank or retail outlet I have ever met. She did not greet me at all. Just asked what I wanted. On mentioning I need a loan for R20 000 she said she cant help me as it was a Saturday. I mentioned that I tried applying online and no one called me back, I have brought all the required documents. She, with the utmost lacklustre attitude did an online quote? She asked for my bank statements for 3 months that I gave her. She immediately had a problem with them as I bank at Sasfin Bank. She disappeared and came back to say she must phone to query if she can accept my bank statements. After waiting for 20 min she said I can leave she will call me back to advise me about the bank. Well she did call back to say Capitec don't accept loan applications from people who bank at any other banks except FNB Absa Nedbank and Standard Bank. What utter ridiculous nonsense is that? This is the most unhelpful inadequate unfriendly person I have ever met in my life. I will never ever recommend this branch or this bank to anyone.