Disk renewal nightmare

The bank offers the service to renew your disk on the app WHATEVER YOU DO DONT FALL FOR IT. The process on the app is fairly easy once the debit goes off the bank washes their hands and it then becomes your problem and your problem alone. The pathetic courier company they use does not deliver in the stipulated time, they don't answer their calls and the bank keeps referring you back to brima logistics. Based on the amount of complaints on this particular issue one would think they would have changed to a more reputable company by now buttttt noo the customers must see to finish. Whatever you do I repeat DO NOT RENEW YOUR DISK ON THE APP