Dishonesty and terrible service

I went to capitec atteridgeville plaza. Upon arrival I was not issued a ticket the consultant by name of brian made us quieu. I found it disturbing that we were only given tickets almost 45 minutes after we had arrived at the branch.

There was consultant that were taking their time , one customer asked why there was consultant and we being not assistted. Brian was very rude and simply said we should accept the terrible service as it's month end.

Consultant at counter 7 was chatting on her phone while assisting a client.

I

I got to branch at 11h50 only got my ticket at 12h16. Transact 098.