dishonest of capitecbank

Good day, I had a loan agreement with CapitalBank of 48 months from 08/06/2019 which was supposed to end on the 15/06/2023. I was surprised to find out that one month has been skipped on the January 2020. I fail to understand why debit was not done on the 15th because money was still in the account until 19 /01/2020. I found out this year in July that one month has been added to the skipped month. the bank debited again in the august 2023 . The guy by the name of Jamie from capitecbank called me before august debit, he promised to do investigation and come back to me. instead of coming back to me he sends email that i have agreed that i will pay august debit. my worry is that he said our conversation has been recorded but he **** about our conversation. what i can say is that the bank has debited two more months from my account. i did consult with ombudsman to assist me but the bank debited my account while my case is still with ombudsman. I am getting paid through capitecbank, now i m starting to doubt the bank with my money. i want the august debit .kindly assist.