Disheartening debits

Good day. It is with such a heavy heart that I write this From being debited, over R5000, on my credit card to receiving a text message stating that I will be debited over R11000 on my next debit order. I am not being assisted when I call.

My bureau is also stating exorbitant installment amounts. Please rectify this. I called your customercare however no help was provided. They could not tell me what my monthly repayment amount is on this credit card.

Kind Regards Dima