Disheartened by the Capitec R60.00 penalty

I have the Global one account with Capitec, My card expired, I surprised to learn that I have to pay R60 to replace an expired card, My Standard Bank card expired around the same but was replaced at no fee, I asked Capitec to Cancel my account but that request was also turned down on the basis that my card has expired, I would have to pay the R60 for a new card for the consultant to swipe the card so they can access my profile. I don't see why I have to pay the R60. 00 penalty, I did not damage nor loose the card.