Disgusting, ********* business practice

I have been taken from pillar to post by capitec and they simply refusing to reverse the money I paid onto the other capitec client by mistake, now after ombudsman refers the case back to them they still cannot resolve and I’m being ignored when I requested they daft a letter of the outcome instead they sent me an sms this is unacceptable and I demand a letter that states the outcome of the dispute and rest assured I will not rest until I get my 3000 back which your *********** staff promised it’s blocked and that they other client cannot access it, I want the letter so I can escalate this matter even if it means spending money to trace the client I will and I will even open a ******** case for both the client you protecting and the bank , u must know me by now I’m Mr Sello and I’m a capitec client that u have been treating like trash since I bought this matter to you attention since beginning May and we in Mid June