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Pulane S

1 reviews | Active since Jan 2015

08 May 2020, 08:48

Disgusting, ********* business practice

My uncle made a mistake With the cellphone number when he was transferring money via cellphone, this happened on the 1st on May and the very same day he contacted capitec call center for assistance and he was told indeed the money went to a cellphone number which belonged to another capitec client, and they promised to assist with the matter and they said they will contact the other client which the money went to and they will revert back to him within two days and he spoke to a lady called Banjile , to date nothing has happened capitec has not given feedback nor assisted in anyway in order for him to get back his money, I mean a sum of 3000 rands?

This is ********* behavior for call center operators to take such matters lightly especially in this hard times and they seem not to care since they couldn’t reverse the money immediately when they were informed nor given my uncle a resolution to date,

I need this to be attended to immediately and for someone to contact him with resolution, Capitec must learn to take people and their complaints seriously this is disappointing and disgusting as they allow another client to die of stress,

And for the record the person in question is a police officer and he is looking for ways to even open a ******** case which you will give details of because you confirmed that indeed the money went to your other client and that you will be in contact with the person,

My uncle is available on *** and his surname is Sello I demand he’s called so he can give more details in order for you guys to follow up.

Regards

0
Replies (4)
Capitec Bank
Capitec Bank's reply08 May 2020, 10:56
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply08 May 2020, 11:41
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank

PS
Pulane S's update08 May 2020, 12:25
Reviewer Update
No, capitec, as per the telephone conversation you confirmed you have blocked the money and the person cannot withdraw? You also confirmed that the person is aware and you had to begg him to allow you to reverse the money? You also say you cannot reverse the money money? So what must happen? Let me tell you, you need to reverse the money to the owner or get a court order or open a case or anything that can get the money back immediately, and for the records we demand telephone conversation so we can also escalate the matter forward , and again you refuse the persons details so we can openly a case? So you want to give my uncle a run around for his money? Forgetting he has the numbers as per that mistake and the so called client is refusing to respond to his calls well it’s your duty and no matter what it takes you will refund or reverse that money and we we also contact ombudsmen as per your advise that is as soon as we get the recording so they can hear how *********** you are.
PS
Pulane S's update08 May 2020, 13:09
Reviewer Update
*** consultant Bulelani khula time about 11:45 We demand you escalate this matter to your superior in the interim we need a copy of the coversation with my uncle as well as proof that indeed the other clients account is blocked so he cannot withdraw money that does not belong to him, so we can contact our lawyer, open a case , as well as inform the media and (ombudsman) which will not be helpful in this regard and we also need you to confirm if you will be opening a case or get court to grant you permission or you provide us with that information for the other clients, Two of your clients and the other gets to suffer? This is nonsense