Disgusting treatment from Capitec

Someone sent money to my account via mobile banking but the number they sent the number to was incorrect so the funds ended up in my account.

The person contacted me and requested for a refund, which he got.

Now I cannot transact on my account because that person reported the incident as ********** so now I have to go back and forth and try and get him to sort out the mess irrespective of whether I do not know this person.

I need to access funds and it seems like no one is willing to help.

This is beyond disgusting.

I am at the Capitec at Ndofaya mall using my resources to try and get this matter resolved