Disgusting sies

I took a loan with Capitec a while back, last year they stopped debiting my account, I wasn’t aware and nobody notified me of these changes when I realized few months later that they haven’t been debiting and contacted the bank, they told me that they received a status saying I’m under debt review, I asked them with who and how so if my account is not paid coz if I’m under debt review they should be receiving installments still from that company, but they couldn’t give me the company’s details, I went to credit bureaus and they confirmed the company, I called the company that confirmed I was added by mistake onto their database, they took their own time to remove my name and meantime I decided to make manual payments to the loan account, the issue was resolved and someone called me from Capitec notifying me that I need to make arrangements coz my account is in arrears now and they gonna start debiting again, told them I will continue paying the amount I’m paying manually, he even confirmed that I can no longer use my account coz any amount I add on will be debited towards the loan automatically, fine all done, a week ago I started receiving threatening messages from Capitec saying I need to pay the whole outstanding amount or they will send my details to credit bureaus and I need to do this within 10 days, like really? Called them regarding this, even sent an email via their website but nobody helped basically or even got back to me via email, today I went to the branch and spoke to Thandekile, she called their credit department and they confirmed they still gonna hand me over, how do u hand over someone who is paying every single month and paying more than the installment due? Does that make sense? Well they couldn’t answer her too but gonna continue, this is disgusting u guys don’t appreciate your clients, this was done without my concern yet you’re still not willing to fix this nonsense, so quick to send threatening msgz yet u couldn’t even notify me of the amendments on my account, wasted my time going to the branch coz they couldn’t do nix, you’re disappointing shame, seems like u don’t even know your processes coz they can’t even see the smss I’m receiving mxm