Disgusting service's

I missed a payment on a loan due to company downsizing spoke to and advisor wandee or wandy who was extremely rude to me showed no empathy when i clearly made arrangements with one of there other advisors as I'm a up to date payer but not working due to the mentioned circumstances. This advisor asks me why i left my job the last time I spoke to her I told her I was on leave which was utter lies and she says that she listened to the previous call so was acting as if i would lie . And put my self into debt for fun when I've being paying all along . I feel she is not at all happy in her job to make some feel more stressed out I feel this advisor is extremely rude and has no way of speaking to customer . Worked in a contact center before and i know that what i had was poor services cant wait to leave capitec after this loan is paid back . This is so frustrating and disappointing