DISGUSTING SERVICE!! UNTRAINED STAFF!!

I withdrew money from a ATM on the 10/12/2019 the money was not dispensed. To date the money has not been refunded to my account. Every time I call or go into the branch I get a new reference number. I have been put on hold by a Team Leader by the name of Angel Zulu for 30 minutes without once coming back to me, then a consultant tells me that the Team Leader is busy with another department on the phone, no apology for putting me on hold for so long, I have now been holding for 50 minutes. They probably just hoping that I cut the call so that they don't have to deal with my query. After holding for 54 minutes I am told that the query was never logged with the correct department and is only now being logged today 07/01/2020 with the correct department. It is almost a month later!! I am now waiting on Nondi Tsholoba to get back to me!!