Disgusting service towards helpless and needy customer(s)

<p>Hi , i contacted capitec customer care via mail regarding that i need my statements via mail as i cannot travel to the nearest branch due to me being ill. </p> <p> </p> <p>i have stressed of how urgently i needed it. </p> <p>all this on 11 jan 2017. a few minutes after my mail sent i received an incident number <span style="background-color: #ffffff;"> ********** 2.</span></p> <p> </p> <p><span style="background-color: #ffffff;">on 12 jan 2017, i received a response stating that they need my id or acc number to assist me and a contact number to verify me before sending my statements. </span></p> <p> </p> <p><span style="background-color: #ffffff;">bare in mind this was between 3h30pm and 4h30pm on 12 jan 2017.</span></p> <p> </p> <p><span style="background-color: #ffffff;">it is the 13 jan 2017 today and i sent a mail to ask as to when can the provide assistance, hence stating that i am ill and need statements urgently.</span></p> <p> </p> <p><span style="background-color: #ffffff;">i understant the 48 hr turn around time bt i received a response within 24hrs and its 48hrs today. </span></p> <p> </p> <p><span style="background-color: #ffffff;">for any failure i might get or receive because i didnt submit my statements in time by today. </span></p> <p> </p> <p><span style="background-color: #ffffff;">please bare that i want compensation from all parties. </span></p> <p> </p> <p><span style="background-color: #ffffff;">thanks in advance</span></p> <p> </p> <p><span style="background-color: #ffffff;">shamier </span></p>