disgusting service, if you want to be ****** choose capitec

this is a total nonsese of a company. i am so disgusted with their servies. i bought airtime using their banking app for my phone but never received the airtime. i then took it upon myself to contact mtn just to get my airtime back and i was told to contact capitec and when i finally contacted capitec they failed to assist me but they we so good and debiting my account for the value of the airtime yet they are failing to refund me my money. i am so disgusted in the level of their service. i asked the person whom i was speaking to over the line to contact me back but the person said they cant. i mean how was i supposed to speak to the consultant while i am low on airtime and yet i had bought airtime using their stupid app which i never got on my phone. yes capitec is cheap but they do not value their customers at all. they are a selfish company that only thinks for their own pockets and its disgusting to be honest.