JN
JOSEPH N
1 reviews | Active since Feb 2012
04 Mar 2021, 17:28
Disgusting Service from Complaints Manager
It's been more than 48 hours after I have asked Viwe Bokveldt to call me between 08.30 and 9am in the morning regarding an ongoing complaint. I am now really fed up as no one can resolve my complaint and I am still requesting for the R1500 as compensation to paid to me and my reversal money of R800 This is by far the worst service in history that I have received from a well-known bank
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Replies (2)
Capitec Bank's replyOfficial
04 Mar 2021, 17:30Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Mar 2021, 17:30
Official
Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JN
JOSEPH N's updateReviewer Update
06 Mar 2021, 17:07It's been more than 72 hours after I have asked Viwe Bokveldt to call me between 08.30 and 9am in the morning regarding an ongoing complaint.
I am now really fed up as no one can resolve my complaint and I am still requesting for the R1500 as compensation to paid to me and my reversal money of R800.
This is by far the worst service in history that I have received from a well-known bank.
Seems like Complaints are not even being taken seriously with Capitec Bank. Also the way the previous Complaint Advisor handled it was unprofessional to tell me to go to the Ombudsman which means she didn't follow the correct and this was also explained to me by the Ombudsman.
I am now really fed up as no one can resolve my complaint and I am still requesting for the R1500 as compensation to paid to me and my reversal money of R800.
This is by far the worst service in history that I have received from a well-known bank.
Seems like Complaints are not even being taken seriously with Capitec Bank. Also the way the previous Complaint Advisor handled it was unprofessional to tell me to go to the Ombudsman which means she didn't follow the correct and this was also explained to me by the Ombudsman.
JN
JOSEPH N's update06 Mar 2021, 17:07
Reviewer Update
It's been more than 72 hours after I have asked Viwe Bokveldt to call me between 08.30 and 9am in the morning regarding an ongoing complaint.
I am now really fed up as no one can resolve my complaint and I am still requesting for the R1500 as compensation to paid to me and my reversal money of R800.
This is by far the worst service in history that I have received from a well-known bank.
Seems like Complaints are not even being taken seriously with Capitec Bank. Also the way the previous Complaint Advisor handled it was unprofessional to tell me to go to the Ombudsman which means she didn't follow the correct and this was also explained to me by the Ombudsman.
I am now really fed up as no one can resolve my complaint and I am still requesting for the R1500 as compensation to paid to me and my reversal money of R800.
This is by far the worst service in history that I have received from a well-known bank.
Seems like Complaints are not even being taken seriously with Capitec Bank. Also the way the previous Complaint Advisor handled it was unprofessional to tell me to go to the Ombudsman which means she didn't follow the correct and this was also explained to me by the Ombudsman.