Disgusting service from Capitec three rivers

Good afternoon.

I experienced the most condescending and unprofessional behavior from 2 staff members at Capitec Branch three rivers.

I walked into the branch to have a R200 banknote exchanged because one of their express ATMs dispensed a torn note. Instead of helping me the lady was asking me how she was going to resolve the issue as I am not a Capitec customer. She then proceeded to ask her other colleague for an advise and I was then told to go to my bank with the note and pretend that I got it from one of their ATMs. I found to be very ridiculous and offending and I walked of the branch, I did not even take both consultants names as I was really disgusted by their behavior and wondered how they made it as consultants. I will never have an account with this banks and I also wont recommend it to anyone. Such downright lack of empathy makes my skin crawl. To the lady consultants I say they should voluntarily ask for refresher training for customer service.