Disgusting Service from Capitec Customer Contact Centre

When we go to the branch, they advise us of the services that we can get from their call centre and when I called the customer service I was referred back to the branch. I needed to change my address and when I called the call Centre some agent I forgot his name, refused to assist me, until I requested to speak to his supervisor (JASON SINCLAIR). The supervisor also refused, then decided to take down my details and without verifying them immediately sent me to the branch. He continued to lie and said that I have not contacted Capitec the last few months which showed that he did not even open his system. When I asked him since when does Capitec not allow a change of address telephonically, he rudely rep**** since forever(with a lot of sarcasm). I felt like I was in some government hospital or the dept. of home affairs. The service I was receiving was disgusting.

It seems as if Capitec is going around employing anybody these days. Do you even still train your employees????

After a very long back and forth he then verified my details to find that he had the wrong ID no. I mean really?

Why does Capitec have a Customer Service if they can not assist us with a simple thing like changing my address. The last time they refused to dispute a debit order for me over the telephone. Why does such a big company have customer services?

If I don't get joy from this complaint then I'm switching my salary to Nedbank and closing my account. To think I always, like every chance I get recommend Capitec to family members, friends and people in general. I am so disappointed, even "MY FRIEND" at the ****a shop gives better service than that.