Disgusting service from Capitec Bank call centre consultants

I called their call centre to quiry about the early debit on my loan accounts which has been happening from last year. Instead of a professional help and clear communication of a solution to my problem i recieved a disgusting attitude from the two call centre consultants and last one whom i requested to speak Zulu with was even more unprofession. Her customer service s****s were just disgusting , she needs training on how to deal with customer complaints. She has no clue on how to deal with customers.

I have never defaulted on my loan payment but the early debits is actually making me look as if im defaulting because the amount that is getting debited is way less because there's not enough money on my account as i am not payed yet . All i wanted from the two ladies is for them to ensure that my debits happens on the 25th (salary date) or when my salary comes in the account. I do not get paid of the 22nd i get paid on the 25th . I only get paid earlier when my pay falls on the weekend , holiday or Monday and this happens in the afternoon. Why cant Capitec resolve such p I called to quiry about the early debit on my loan accounts which has been happening from last year. Instead of professional help and clear communication of a solution to my problem i recieved a disgusting attitude from the two call centre consultants and last one whom i requested to speak Zulu with was even more unprofession. Her customer service s****s were just disgusting , she needs training on how to deal with customer complaints. She has no clue on how to deal with customers.

I have never defaulted on my loan payment but the early debits is actually making me look as if im defaulting because the amount that is getting debited is way less because there's not enogh money on my account as i am not payed yet. All i wanted from the 2ladies is for them to ensure that my debits happens on the 25thsalary date or when my salary comes in the account. I do not get paid of the 22 i get paid on the 25th . I only get paid earlier when my pay falls on the weekend , holiday or Monday and this happens in the afternoon. Why cant Capitec resolve such problem ? Why do i to be abused by your employees?

If you cannot resolve this i will have to move to the bank that listens and also treat their customers with respect. problem ? Why do i have to be verbaly abused by your employees?

If you cannot resolve this i will have to move to the bank that listens and also treat their customers with respect.