bB
blabuscahgne B

1 reviews | Active since Nov 2016

09 May 2020, 10:07

Disgusting service from capitec bank

I am absolutely disgusted and disappointed in capitec. I feel violated and insulted.

On 26 april 2020 i sold my apple watch nike 44 mm on facebook market place. I then sold the watch to someone the same day and he eft myself R5800 from his fnb account. I received the money from the client. On the 28th of april i went and bought a PlayStation for another person with that money. On the 7th of may capitec froze my account. And the froze anyone els accounts i did any sort of eft.

Went to the brach in clearwater and the ***** department flagged my account as im doing ******** activity. Indirectly accusing me and linking me to the person of the fnb account. His account was flagged as **** and now they want to link me to any activity going on. I will be closing my account. I dont advice any person to use capitec they dont care about their clients at all!!!

Im disappointed in the matther how this was handled and will be going to the ombudsman.

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Replies (2)
Capitec Bank
Capitec Bank's reply10 May 2020, 09:25
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
bB
blabuscahgne B's update11 May 2020, 17:05
Reviewer Update
This issue has not been resolved. You guys have not done anything please don't act like Anything has been resolved.