1 reviews | Active since Sept 2014
Disgusting service from Capitec Bank
Today I received the worst service from this Bank at Boitekong Mall. I went there with my 1 year 3 month toddler, who was wondering around the bank. I then decided to pick him up so he does not run around a full bank. As I had my son on my lap and playing with him, He was laughing, not even loud, infact as loud as a baby can laugh out. The bank consultant looked at me from his desk to tell me to turn down the volume, as if my child is a ****ING Device, when I politely responded to him to ask "how can you turn the baby's volume down he is just laughing. The man got very aggressive to the point where he stood up to come and intimidate me, I asked if he would like to beat me up. The man was outright rude and was just an asshole all the way, he then threatened to call security on me. At that point I asked if I being kicked out for having my baby laugh in the bank. The other staff members covered for him when I asked to see the manager and that the manager must accompany the security they are calling for me.
So here is my suggestions, put signs up that black people should not bring their toddlers to the bank. because white people do it all the time and their kids are rowdy as **** but you never hear Capitec staff members telling them to turn their kids volume down. I am a customer who spends their hard earned money at this useless bank that's always offline and now I'm being told to shut my kid up. Iam disgusted by how your staff treats customers and the mere fact that as big as he is he would try to intimidate me for not bending to his will. Nah **** that! Capitec doesn't give me money for free, I work hard for it, I will not let any fool shut my son up while Im waiting for service, I visited a bank not a ****** funeral. You need better staff, not these street ****s you give your uniform to
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
