DISGUSTING SERVICE FROM CAPITEC

This is unacceptable Customer Service I've had a funeral cover with Capitec Bank for over 2 Years... I physically went to the Branch to SUBMIT ALL RELEVANT DOCUMENTS for a FUNERAL CLAIM ... 12 Hours later I was informed that 1 Document is OUTSTANDING where I gave the Consultant EVERYTHING...I went back to the Branch to submit the missing DOCUMENT .. its 48 HOURS LATER and my CLAIM Is still not finalized I have a funeral to conduct for FRIDAY Which I dont have funds for as am the sole bread winner to the deceased and the family ... There's no food to give people coming to convey their condolences Am grieving yet I have to be embarrassed like this by the Bank which I've been BANKING WITH FOR LAST 15 YEARS ... THIS IS A HUGE DISGRACE VERY DISAPPOINTING