Disgusting Service/***** on account!!!!

<p>On the 14th of October my husband and I were on our way back from our honeymoon. We stopped to draw money for the toll gates. My husband was unable to as the ATM slip stated INSUFFICIENT funds! My husband had close to R9000 in his account, we had recevied NO sms's stating any money had been withdrawn from the account.As soon as we arrived in Jhb he went to the nearest Capitec branch which was in Greenstone Mall, where they stated they saw a large amount withdrawn and told us that strange activity had indeed taken place. Please note that this is the SECOND time this has occured with Capitec so we were more than angry as we were assured the first time that they had tightened up their security and that it WOULDN'T happen again and STUPIDLY we believed them. We were then told that ALL our money would be payed back by Wednsday but it could not be sooner as it was a weekend. This was not at all ideal but we accepted it and returned to White River where we stay. Well...... Wednesday came and went, we called and that was of NO help, Thursday, Friday, the same story. Everyone pleadiing DUMB!! My husband managed to get into a Nelspruit branch the following week and spoke to the manager who told him to return on the saturday. I was livid!!! More petrol and we are trying to survive on my salary alone! When Saturday came,,, I have no words... The bank Manager of Ilanga Mall Capitec is an arrogant man who has NO People s****s and should NOT BE IN THAT POSITION. He accused us of *****ing our own money!!!!!! And due to this they would not pay us back. How on earth and why on earth we woud do this is beyond me. We are newly married and struggling. He stated "I am the Manager and I can say and do what I want". How customer service workks in THAT bank.....please do tell. I am happy to state I belong to another bank and my husband will to iin a day or 2. We are still waiting an investigation. I will go to the Ombudtsman. How can one branch promise to refund and the next accuse us of *****. Please can someone advise or help. I am shocked!!!!!!!!!!!!!!!!!!!!!!!!</p>