Disgusting service for a second week even after escalations

Another week of disgusting service from capitec bank. I’m writing this review for the second time as still nothing has been done. I have a loan with capitec that goes off at the end of the month and I requested them to rather change it to the first of the month. Then on 1 April 2023 capitec did not take the debit order off my account. I called them on 3 April and asked them to please take the debit order off. They said I must just wait and they will take the debit order off my account. I kept on calling them eventually by 12 April I did a manual payment. I’m the meantime they already listed me on ITC. I then called them and a lady said I must wait for three months. She didn’t care at all. I then went into greenstone branch and there is a nice manager that is trying to help me but unable to get through the inefficiencies of his colleagues as well as the capitec red ****. My constitutional rights have been violated. Capitec have also broken the consumer protection act. The credit bereau also said it takes an additional 7 to 14 working days to take the name off. Disgusting capitec and shame on you.