Disgusting Service

Incident#***8

Yes I agree to charge for each transaction

Kind Regards

Joseph Noah Show quoted text And how long will this take please Show quoted text As I have explained before I can't go to a branch as the branch doesn't want to accept my ID as it's has sellotape to keep it together. My ID got lost and I only have my old ID.

I need this to be resolved by the end of business today, as I am unable to go the nearest branch.

Kind Regards

Joseph Noah *** Show quoted text Also I was turned away so many times cause of my ID document, which is binded with sellotape. All branch managers where I have gone too, doesn't want to accept it. So what must I do now? They advised that they can't change the policy, as they would then need to change it for every other customer. I would like this issue to be resolved by the end of business today, please.

Kind Regards

Joseph Noah *** *** Show quoted text Please be advised that I am unable to enter a branch due to your ID policy, that doesn't accept ID document that have sellotaped, as it's falling apart. Also my newer ID was ****** and I have an affidavit, which is also not acceptable by any of your branches.

I would like to have this issue resolved before the end of the week please or I will lay a formal complaint to the Financial Ombudsman.

Kind regards

Joseph Noah *** ***

Show quoted text Hi Rodwyn,

This has been taking now far too long to do. According to your banking policy at the branches I am unable to reverse these payments as requested in the previous emails * April 2020 Go - R399

*March 2020 Go - R399

*March 2020 Go - R200

You advised me that you will charge me a R160.00 each. Since our last conversation/response you have not done anything and I feel that I don't need to pay a R160.00 for each reversal.

This has been going on for the past 2 weeks and no one has done anything to resolve the issue.

I have provided bank statements as requested and ID copy.

this issue need to be resolved by the end of business tomorrow, which is before 4pm.

My account number is: ***.

Kind Regards

Joseph Noah

***

***

Show quoted text