Disgusting Service

I am so disappointed about the way tour call centre consultant service, absolutely appauling. So I recently bought a pair of shoes and the store took double payment. I went to the flora branch where I was told I needed the declined slip from the store and so I did that. Came back on the 2nd December at the branch and indeed they reverses my money. This morning at 4am the same transaction went out thats when I called your call centre only for your agent called Kamvelihle told me that there's nothing she can do , I need to log a dispute that will charge me R80. Now I will not be paying for this inconvenience, ive already went back and forth from the store to the bank. Your staff members have no empathy, show no sense of urgency or willingness to assist. Kamvelihle definitely doesn't deserve to be in your payroll if she think its acceptable to dismiss clients like she did. I was a frustrated client and needed her help, I don't have the luxury of time and money to visit your branch and waste my airtime calling Capitec only for an unprofessional consultant to further frustrate me. I need that money back in my account and I am not paying R80 for a dispute when I have already done my part to get my money back in my account.