DISGUSTING SERVICE

I recently contacted Capitec bank of a ********** activity which I tried reversing but they do not have that option as NEDBANK does on the Capitec app. Upon calling and emailing them they said they will investigate and get back to me. Well 2 months have passed and no response from them . I have been emailing them regularly but they refuse to reply. What kind of a Bank is this?Customer care does not exist with this bank. As a Black South African we are told we have rights but where is it?