Disgusting service

I am disappointed and frustrated with the service I’ve received from Capitec Bank. Funds were deducted from my account without my authorization, which is extremely concerning for any customer, especially from a bank I have trusted for years.

When I reported the issue, I was told that the deductions were linked to a subscription. However, I made it very clear that I have not authorized any such subscription. Despite this, a case was opened for investigation, and I was assured that it would take 7–10 working days to resolve.

It has now been over two months, and I have received absolutely no feedback or resolution. This level of delay and lack of communication is unacceptable. As a long-standing customer, I expected far better service, transparency, and urgency when dealing with unauthorized transactions.

This experience has been nothing short of disgusting and has significantly damaged my trust in the bank. Customers should not have to chase after their own money or wait indefinitely for answers. I sincerely hope this issue is addressed urgently, and that improvements are made to prevent such poor service in the future.