Disgusting service

I was with Mercantile over 10 years, services 3 of my bonds with them, all our point of sales for our business was with them, all our business accounts as well. AS soon as Capitec took over, service became nothing, but shocking there. They wouldn't reply to calls, emails, wouldn't pitch up for your meeting with them, now I am trying to close my accounts with them as I moved my accounts to another bank 2 days I am trying to get a response from them with NO LUCK, think should give them a CURTESY visit to the branch!!!The amount of money this people were making from us and service we got its just shocking!!!!!!