Disgusting service capitec bank

Had an issue with a real time payment into my capitec account 1st August. 2025. No communication about system issues received from capitec or advised by capitec to 3rd parties. Delayed me making important transactions and going to the doctor. Payment instead of getting to me by 11am oN the 1st August came through only around 9pm the evening.

Phoned the call center got a ***. Nobody followed up with me. Spoke to a Marvin Marshall team leader 3rd August. Was absolutely useless. To completely compound matters HE TWICE GAVE ME AN INCORRECT EMAIL ADDRESS FOR THE COMPLAINTS DEPARTMENT. THIS delayed my complaint going to the correct department over 10 days.

In between 2 absolutely useless pathetic consultants, SIZIWE KOMANISI AND MBASA MFAMANA rep**** with absolutely no clue to what my complaint entailed and just embarrassed themselves.

Finally i got thru to complaints ON 14TH AUGUST and spoke to VALERIE JEFTHA Case ***2 who i had to relay my entire complaint to AGAIN. I MADE IT ABUNDANTLY CLEAR that i wanted a resolution by close of business 14th August considering the disgusting service i received and ENDLESS DELAYS. Nobody came back to me with a resolution yesterday afternoon.

Is this the despicable arrogance that capitec displays with its client's and has such inefficient staff with SUCH POOR KNOWLEDGE SKILLS WORKING THERE acting like my complaint was something so major and rocket science that nobody could revert in time or understand.

Absolute ******* DISGUSTING SERVICE FROM CAPITEC BANK.