Disgusting service

Such disgusting service at Capitec bank and Muguiels bakery in Pmb So on the 18th August i went to the bakery and made a purchase and swiped my card twice and it did not go through, i end up paying cash for my purchase. Then wen i get back to work , i see that the money has gone out of my account twice, so i call the store and they say no the bank will do a correction. Fair enough the correction is done and money is back in my account for both the transactions. But strange enough i wake up the next day(19.08.2022) and i see 2 text messages from the bank , money has gone out of the account twice again. i call the bank and they say it does not reflect on their side , i must call the shop cz it shows that it was banked by the shop. I call the shop and they say nothing reflects on their side they will call me back. Long story short, i have been put from pilar to post by both the bank and bakery and it seems the money was taken but disappeared into thin air. A month later and i have not received any help from the bank or shop. Then the bank says that i need to come to them and check the statement , this puzzles me because i have emailed the shop my statement and why would the bank want o go all the way to the bank and inconvience me , when they have access to my statement. Now this is really ****ing me off as no1 seems to know where the money disappeared too and no1 wants to help. Is Capitec such a ***** that they now go such l,enghts to make money from their clients. Utterly disgusting service from these 2 services providers in PMB Scottsville