disgusting service by ***** investigation.

I logged an incident which I can boldly say was ***** related but the investigating department comes back to me and say it is not ***** because I used the card myself, what am I ? A fool in Capitec terms. I bought a digital markerting tool online but when I processed the payment according to the amount stated the card declined due to the fact that the merchant was now asking for a higher amount than the one I was agreeing to also after the card decline the amount that I was buying for went off my account, secondly I got messages from a different merchant which in this case was so clear it was a **** as they use gmail and they are no longer the merchant I was buying from. Capitec ***** investigation refuse to listen to why am I saying it is ***** and they want me to say it is my fault because I am the one who put my card details. I have already told the first person I spoke to that Capitec has never succeeded in resolving ***** cases mainly because they wait until the funds are irrecoverable from the other party so that they can charge us for not being able to recover the funds. this time around I am already aware they are not working for me in this matter. they have already failed me as a customer. I want this to be know that Capitec preys so much on its customers especially in frau cases.