DISGUSTING SERVICE

CAN I GET A RESPONSE TO BELOW EMAIL

From: Kurt Meth - DSV Sent: Monday, June 8, 2020 9:59 AM To: 'Complaint Management (Business Support Centre)' <***> Subject: RE: Incident# ***2

SINCE I GET NO RESPONSES AFTER SENDING CONTINUEOUS EMAILS.PLEASE CAN I HAVE THE RECORDING WHEN I HAD TO CLL TO ENSURE MY CARD WAS STOPPED AS I AM NOW GOING TO SEND TO THE BANK OMBUDSMAN AND I WILL ALSO BE CLAIMING THE AIRTIME USED

From: Complaint Management (Business Support Centre) <***> Sent: Wednesday, May 27, 2020 9:37 AM To: Kurt Meth - DSV <***> Cc: Complaint Management (Business Support Centre) <***> Subject: RE: Incident# ***2

Good day Mr Meth

The above mentioned incident refers.

Apologies for the delay in response.

I’m currently looking into the matter in order to resolve your query.

Kind Regards

Lucian Simmonds Complaint Management Officer Complaint Management T +***1 F +***2

From: Kurt Meth - DSV <***> Sent: 22 May 2020 9:25 AM To: Complaint Management (Business Support Centre) <***> Subject: RE: Incident# ***2

Good Day

But my card did not expire neither was it damaged or lost as I said in my email Capitec atm went off while my transaction was being processed.There was no loadshedding or anything at the time.

I will forward my complaint to the banking ombudsman as I cannot be held liable for property that belongs to Capitec Bank.

Kurt

From: Complaint Management (Business Support Centre) <***> Sent: Friday, May 22, 2020 8:58 AM To: Kurt Meth - DSV <***> Subject: Incident# ***2

Good day Mr Meth Thank you for bringing your concerns to our attention via email and providing us the opportunity to look into the matter, I have tried to contact you numerous times to no avail. Please note that you are liable for a card replacement fee when your card expires, is damaged, lost or ****** the first card we provide to you free of charge. We charge for card replacements because our bank fees are minimal. A card replacement fee may apply to your account every time we have to issue you with a new bank card. Do accept our apology for any inconvenience caused as we have to apply all fees consistently to all clients.

Should you have any further queries please feel free to contact us.

Kind regards

Janine Adonis Complaint Management Officer Complaint Management T +***9 F +***2 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za