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stephanie G

1 reviews | Active since Feb 2017

27 Aug 2019, 17:28

Disgusting service!!!!

I have a loan with capitec which will end in about 2 months. For the last 3 months they have been debuting my account before the agreed date. They changed my employment and debit order date details without confirming with me first. I have called numerous times trying to fix this however they are still debiting before my salary is paid. I'm left with return debit charges and a negative impact on my credit profile. I will never ever deal with capitec bank again, my acoouny with them will also be closed.

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Aug 2019, 09:23
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank