Disgusting service

Very dissapointed about capitec's customer service been calling them to make payment holiday on my loan....firstly you wait close to 30 minutes just to get through them....they become rude....so I told the lady my airtime will cut us cause I've been calling them ....mind you I used R60 airtime she just told me then you gonna need to buy more airtime when calling. Couldn't she just call me back? As we were almost done with the arrangement now I need to call them all over again.....such a long process and waste of airtime.....highly dissapointed if it was African bank they would have called back seeing that the airtime had cut