Disgusting Service at Capitec!!!

Did eft & incorrect account was credited. I called *** and Mpho is the agent i dealt with. IMpho contacted account holder immediately to request for permission to recall the R350 & account holder was consented. The funds were recalled but still have not reached me. I was promised 24 hours on the 20th April n today is the 20th May still no word no funds. On following up with Capitec after a 2 weeks wait, i held on the phone for 38 minutes and was still promised the world. It has been a month today and it is a seriously huge shame for such a big bank to treat it ms clients in this disgusting manner. Today i called again n held on for 14 mins for a manager called Dilne who the agent(Sonic) was battling to get through to. Why?!? Why does Capitec treats its clients like they have no value?? I need my R350 back. I was charged for a recall and I have had to pay so much for phone calls, never mind the time I have spent on the phone with frustrated as hell