PT
Precious T
1 reviews | Active since Dec 2015
17 Jan 2023, 18:10
Disgusting service and holding onto recalled funds indefinitely
Shocking service and holding onto funds indefinitely for a recall request from Nedbank. I am tired of explaining myself over and over again. Capitec account holder went to your Baywest, PE branch 30/12/22 to activate her account and have the funds transferred back to my Nedbank account as the Nedbank recall was not acted up on by Capitec since September 2021.
She followed up with Newton Park, PE branch 11/1/23 and still no credit in my Nedbank account. I want to claim interest for the funds being held by Capitec and have the matter escalated to the ombudsman as there is no feedback and this was not a ********** transaction.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
17 Jan 2023, 18:18Good day Precious
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Jan 2023, 18:18
Official
Good day Precious
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PT
Precious T's updateReviewer Update
17 Jan 2023, 18:24I do not want to be contacted or receive automated responses - I want to see the funds plus interest in my Nedbank account asap! Your complaints dept has been ignoring me for almost 2 years. Your account holder has been to your Capitec branches and literally running out of time as she is in the country till 30/1. Send the ombudsman details as previously requested.
PT
Precious T's update17 Jan 2023, 18:24
Reviewer Update
I do not want to be contacted or receive automated responses - I want to see the funds plus interest in my Nedbank account asap! Your complaints dept has been ignoring me for almost 2 years. Your account holder has been to your Capitec branches and literally running out of time as she is in the country till 30/1. Send the ombudsman details as previously requested.
Capitec Bank's replyOfficial
17 Jan 2023, 20:36Good day Precious
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Jan 2023, 20:36
Official
Good day Precious
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank