Disgusting service and bank

I cash send R1950 to myself on Saturday and went to the atm to withdraw the money and only got R150 from the atm and it said the amount outstanding is R1800 I went to different atms to try and withdraw the money because it must go towards my rent money, yesterday I used my last money to go to the mall thinking I will be able to withdraw but it said invalid transaction. I called the call center and explained to the manager Angel Zulu that I'm stranded with no money to go home and I need the money urgently she kept saying the department dealing with it do not work on Sundays but surely as a manager she could have at least try and assist a stranded client, she requested that I email the receipt and I did so and she promised me my money will be refunded first thing in the morning. It's afternoon and I'm still waiting for my money. I must now pay penalties for late payment and used money to go to different Atms and airtime to call when the bank is at fault and I want a reimbur*****t of those fees as I can not spend so much when I'm trying to save on bank charges but just end up losing more. It is now afternoon and I still have not received any feedback!