Disgusting service, a true spit in the face!!!!!

<p>On the 17th of May I was at an ATM depositing money and the ATM did not send the money to the relevant account once I called the call centre explaining what happened they said I would be contacted then I was contacted the next day I sent the lady a picture of my slip which, a week later after I sent an email she said she thought the relevant department contacted me but she will find out because they cannot find the place. It's a month now on Friday and no one has since contacted me or assured me. I am disappointed at the poor customer service, they keep saying the relevant dept it will take a few days but it's way past that so I dnt know whether they deal with issues after 6 months or a year maybe. Even now after posting these I will get an automated response that the relevant dept will contact me. This bank has utter poor service. I have emailed a lady Noxolo multiple times and spoke to a lady called Candice who told me in so many words il have to</p> <p>wait because there are other complaints to attend to rather than mine.</p>