1 reviews | Active since Mar 2018
Disgusting service!!!
On the dd: 01/05 I tried to deposit an amount of R5000 at Capitec Boxer Lebowakgomo. The machine was working perfectly, people were able to their transactions however, when it was my turn something happened I cannot even explain. I entered the receivers acc which is Mrs Mashala, acc no: *** and deposited R5000. Now when I was supposed to enter my reference no the ATM did not give me a chance to do that, it just took the money I did not even receive a slip/receipt. The worse part the receiver did not receive her money. I went to the branch and i was given the following *** the very same day. I have them my contact no: *** and Mrs Mashala's number *** and we are still waiting. Why does it have to take so long? What kind of a service if this?? It looks like no one even tried to investigate, nobody cares!! Who would give a Bank such an amount of money for free, when you can't even offer us loans even for R50? That is my Son's school fee money. I'm now one month behind because of Capitec... Can someone please investigate and come back to me please!!!!!
Thank you for your quick response, she got her money back. I appreciate that. 🙏. However I’ve have another query.
I don’t know who’s supposed to help me with my query. I tried going to a branch but, I couldn’t get assistance. I was sent R100 via cash send dd: 25/05 with this no: C*** around 12:00 pm from a no: ***. I tried to withdraw at Mbalati Mamelodi East at the new Capitec ATM’s and never received it. This happened to 2 of us, I’m pretty sure it was more cause I left. The machine didn’t indicate that there was something wrong with it when we tried withdrawing. I then tried to withdraw from a different ATM at Mamelodi Gardens and got an error from the receipt. I asked the sender to check if the money was still there and she send a screenshot showing it was redeemed.
She had to send me R200 and I managed to withdraw from gardens. Can someone please investigate this matter and come back to me on the following no: ***. Please….
Thank you for your quick response, she got her money back. I appreciate that. 🙏. However I’ve have another query.
I don’t know who’s supposed to help me with my query. I tried going to a branch but, I couldn’t get assistance. I was sent R100 via cash send dd: 25/05 with this no: C*** around 12:00 pm from a no: ***. I tried to withdraw at Mbalati Mamelodi East at the new Capitec ATM’s and never received it. This happened to 2 of us, I’m pretty sure it was more cause I left. The machine didn’t indicate that there was something wrong with it when we tried withdrawing. I then tried to withdraw from a different ATM at Mamelodi Gardens and got an error from the receipt. I asked the sender to check if the money was still there and she send a screenshot showing it was redeemed.
She had to send me R200 and I managed to withdraw from gardens. Can someone please investigate this matter and come back to me on the following no: ***. Please….