Disgusting service

I have purchased airtime via the my vodacom app using my bank account on the 9th of November today is the 13th and yet a R120 has been taken from my account and I have not received my airtime I paid for now I have tried to resolve this query that is not my fault to begin with I have been told to call vodacom and to call Capitec non of this companies is taking any responsibility the agents ive spoken to has given me no assistance and I do not have the airtime to waste as I am unemployed I have submitted an email and the response I received was that "I see you have spoken to call centre agent" what he hell who told this agent my query has been resolved?? I find this service disgusting and hope somone can assist me in getting my money back and please not vodacom says they do not provide letters to provide a reversal that's not a option this is not my fault I should not be held responsible for either company system errors please just resolve this matter