Disgusting service

I am writing this review on behalf of my brother He transferred funds into his wife's account on the 27th of June 2020 capitec then put the e funds on hold he has been to the the bank numerous times to enquire what is the reason as he needs this money for daily needs to date they have not released his funds and failed to give a valid response as to why they are holding his money He has soke to nicole in their lenasia branch who has also failed to assist in above matter

I fail to see how they are able to hold back someones hard earned money causing them great inconveniences

Can someone please assist me with this problem