Disgusting service

On the 2nd March 2021 I received a **** call from someone claiming to be Capitec. I immediately phoned their security no ***. A staff member who gave me a reference no. and a case number withdrew R50400.00 out of my savings account (I only realized this afterwards that I was being ****med a the bank!). She kept me on the line and I saw the money going out of my account and into an African Bank account. She told me not to worry to go and see my branch the next day. At the branch I was told to come back in 3 hours - nothing was done. An email was sent to forensics the next day. I phoned daily - nothing was done. On the 16th March 2weeks later I was told to do a police report. When I took it in I was told to do an affidavit as well before forensics could do something After many phone calls from me forensics phoned me with a reference number on the 25th March telling me the money that was left in African bank will be deposited in my account the rest of the money was not there anymore. surprise surprise 23 days later. I was then told to go to the Ombudsman who told me to go to Capitec Complaints Department first. Even more frustrating and bad service. The R8499.80 from African Bank was deposited on the 20th April. After several emails and phone calls I got a call on the 23rd April that my money cannot be refunded and that Capitec is not insured against *****. I am 74 a widow and a pensioner and this is all the money available to me. I am struggling financially. Capitec dragged their heels with the most disgusting customer service. I have been a client for many years. I do have details of all the people I emailed and phoned it would take up several pages. This has caused me almost 2 months of tremendous stress - not good at my age.