Disgusting service

I logged a query with capitec on the 22nd of May 2024 because I purchased electricity and it did not work. The meter kept stating "reject". I made the complaint and was told I would receive feedback maximum with 7 to 14 working days. I have since called Eskom and was informed this is a error on capitec side, Eskom consultant went so far as to explain how the purchase works and why I had the issue. Where in your life have you ever heard of someone getting an answer that makes perfect sense from Eskom but today is the 11th of June and no response from MY BANK???! Capitec service is pathetic honestly I'm done, will be switching banks ASAP because no amount of savings on bank charges etc is worth this ******* service from a service provider I use my hard earned money to pay!! The people of this country are not rich and we understand mishaps happen but to make a customer wait this long for electricity is just disgusting.