RF
Ruby F

1 reviews | Active since Jun 2012

02 Nov 2025, 18:43

DISGUSTING SERVICE

I rushed to my Mom from Walkerville (Vereeniging) this morning to Garden City hospital to get her script for her medication. When I arrived at Southgate I decided to buy some fruit to take with me and some nice eats to spoil her. Very disgusted and very dissapointed only to find out my card expired end of October. As far as I can remember I only opened my account begining of this year and stand to be corrected. I was quit ****en angry as I also did'nt have enough petrol in my car to drive back to the hospital to take her meds visiting time and spent time with her seeing that I have been ill as well since last week Wednesday. I did'nt check my card as I did'nt know my card exspired otherwise I wouldnt have made myself an idiot and embarass myself at the same time. It felt like I was an ***** and was trying to ***** money . WOW CAPITEC. THANK YOU SO MUCH FOR THIS. What if I was stranded at a dark place have no petrol card expired and then. I am so so dissapointed. I heard good things about you guys excluding my niece which works at ABSA ***** said I should go with you and I should have listened. From one **** bank to another. To crown it all your staff keeping advising me that I should take a credit card and this ****. till HELL freezes. over.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Nov 2025, 06:49
Official
Good day Ruby, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank