Disgusting service

Capitec call centre agents service sucks!!!! My cellphone banking suddenly stopped working and when people try and send me money they receive an error message saying I've changed my number and that my number is not verified. I've been using the same number for years and it's strange that it suddenly needs to be verified when I verified it years ago. I called the call centre for assistance and I spoke to an agent that told me that she doesn't know why my number is not working and why it reflects as unverified. She works for Capitec but she can't explain what happened. It's 9pm and she told me to go to the bank to get assistance. I asked her to transfer me to someone that can explain to me what is going on and hopefully assist and she hung up on me. Is this how you train your employees? You don't teach them the basics of customer service and they know nothing about your systems. Why must I go to a branch to find out what's going on with my account when there's a call centre filled with people who should be capable of assisting me? Can someone urgently contact me and assist!???